（ツェルマットアルペンセンター）への送信メール Inguiry Dear customer service supervisor, I think I want to challenge again to the Matterhorn in July next year. But I have a distrust against yours guide(Zermatt Alpin Center). We arrived at 6:10 to Solvay Nothutte from the Hornlihutte to 3:40 on July 24 of this year. We took 2 hours and 30 minutes including the order latency to get there. So, the guide of your side abandoned the work. Then I was forced to descent reluctantly. The guide said a abuse "You take 6 hours to descend" to reason. However, Japanese with guide the party of behind us rose to the summit. (They arrived in just 6:20 to Solvay Nothutte starting with 10 minutes late from us. It was same time.) (He was same customer of Zermatt guide union. What's the difference?) It is unfair that judging is different from by the guide. That day the weather was also good ice ax unnecessary. Normally, You should repay necessary half of the guide fee. I have some question. 1) I want to know the guide name with me at that time because I forgot. 2) 2 hours 30 minutes arrival time to the Solvay hut is not a fast time, but I think that it is not disqualification time. What do you think? 3) How thing is a clear condition or time limit of Zermatt guide union? Best regards, Yusaku Kamo ------------ ****************************************************************************************** （ツェルマットアルペンセンター）から返信メール AW: inguiry Hi Yusaku thank you very much for your e-mail. The name of your guide was Guy-Robert May. In fact it is like this. You should reach the Solvay hut within 2 hours. If you have longer to the Solvay, the guides usually need to turn around. From the Solvay up to the Summit people need normally again 2-2.5 hours and from the summit to the Hornli hut again you need 4, hours. The guide and also the guest can’t climb in a good concentration from more than 8 hours. In every normal job you have to work for 8-9 hours and it is the same for the mountain guides. If you are on the mountain for too long, it can be dangerous for you and the guide. You will be tired after 8 hours of climbing and the chance for accidents are much higher. So you need to understand why he turned around. If you had 2.5 hours to the Solvay hut, then you probably need again 2.5 hours to the summit, this is already 5 hours of climbing, then the hardest part is the way down! If you need again 4.5 hours to climb down you are on the mountain for 9-10 hours, which is too long. If you want to book a guide for next year, please contact us in May 2016 again. Kind regards and have a nice day. Angelina Schwery -------------------- Zermatt Alpin Center Bahnhofstrasse 58 Postfach 403 CH-3920 Zermatt Tel. ++ 41 27 966 24 60 Fax ++ 41 27 966 24 69 alpincenter@zermatt.ch http://www.alpincenter-zermatt.ch/willkommen.html https://www.facebook.com/AlpinCenterZermatt ********************************************************************************************* （ツェルマットアルペンセンター）へ再送信メール AW: Reply Dear Angelina Schwery Thank you reply mail early. "When is anytime more than 2 hours, it is sentenced to retreat" This is the opinion of the Zermatt guide union. If it is, You should say customer it before climbing ahead of time clearly. kind regards. Yusaku Kamo -------------